Comments on: BT Openreach Engineers that suck

By: Openpeeps

Openpeeps — Mon, 09 Jan 2012 18:11:21 +0000

David – see the replies you have already got on the openpeeps engineer site

By: David

David — Wed, 28 Dec 2011 16:01:10 +0000

Hi there,

I am keen to join as an Openreach engineer into the Sussex area, can any of your engineers advise of the best path?

I have 4yrs experience in IT Networking, supporting small companies with HP/DELL Servers, switches, routers, wireless technologies etc.

By: down trodden

down trodden — Sun, 20 Nov 2011 16:43:07 +0000

More than likely he was testing/commissioning the pre connected extensions you have and your service provider will being paying for this on a pre agreed arrangement.

By: Stephen

Stephen — Thu, 17 Nov 2011 10:20:07 +0000

Agreed, it is much more likely the engineer was trying to be helpful in this case. An example of one of the many good openreach engineers.

By: Steven

Steven — Wed, 16 Nov 2011 20:10:57 +0000

……In addition to my comment 124 – many intruder alarm systems have diallers to call a monitoring centres etc these are connected to the phone line and are very often unfiltered which can cause huge issues with digital service such as ADSL, the chap was more than likely checking for this.

By: Steven

Steven — Fri, 21 Oct 2011 17:57:47 +0000

Checking out your security system ? dont be a plonker mate all BT staff are CRB checked – we work in banks, building societies, jewellers etc, etc why on earth would he want to rob you ?. He was just obviously doing a good job for you.

By: New Customer

New Customer — Thu, 20 Oct 2011 09:46:51 +0000

Hi. I just had a visit from an OpenReach engineer to connect my phone up. He did that successfully on the ground floor and as I went upstairs to check the other connections, he enthusiastically bounded ahead of me and went, in succession into each of the rooms to check the connection. I did not ask him to do this but thought nothing of it – I had nothing to hide. However, as he was packing his stuff up he appeared to take a long hard glance at our security system. Perhaps I’m paranoid but was his enthusiasm to check all the sockets in the house just a ruse to check out the security system and identify entry points???

I wondered if anyone else had similar experiences?

I asked for his name afterwards

By: pressure engineer

pressure engineer — Fri, 23 Sep 2011 20:43:46 +0000

bit by bit they [OM] are taken us off pressure faults on the e-side cables and now when we find a wet cable they make us dry it out and not replace the damaged section,also the time they give us to do this has halfed, if the end users dont like us now wait till where sold off. its only going to get worse

By: openreach engineer

openreach engineer — Wed, 21 Sep 2011 11:43:26 +0000

i have just read this whole thread, and i am also an openreach engineer who agrees with a lot of the reply’s but must say the main point has’nt been mentioned, the broadband training ive had was appallingly bad i have been doing broadband repairs for over 2 years and upto about 2 weeks ago broadband boost but they have removed this skilling from 41% of the guys in my patch because of repeat reports , i do what i can and most of the knowledge ive picked up from other engineers and experience but still have no idea if ive fixed a broadband fault when ive left, it is hard to cure a fault you have no real understanding of, if all your tests and equipment tell you the line is above agreed standard how do you fix a fault, i start with changing the nte and testing from the master socket and take it from there, i also usually check seam and move the e/u over to best E side cable i can with the lowest db loss and if there are spare do a comfort switch on the d side and still my repeat reports for bb boost were above 17% so hardly rocket science to see why so many poeple are not happy with the cs they receive

By: Ray

Ray — Thu, 05 May 2011 13:47:51 +0000

BY the way, I dont see that in your source