Comments on: BT Openreach Engineers that suck

By: Stevo

Stevo — Sat, 03 Mar 2012 19:18:50 +0000

“Fully Trained Openreach ADSL technical Expert/HHT Gold User”

“alot of Aliminium cable and due
to the electrical imbalance over Ali (ADSL
works by wrapping itself around the copper”

Ha ha “expert” are you having a laugh ?

By: Stephen

Stephen — Sat, 03 Mar 2012 12:19:37 +0000

Thanks for the comment. I understand that there is a lot of reading here (I should probably just close comments on this page as it is rather old now). However do try and keep up. In the case above, the circuit WAS pretty exceptional. The problem was upstream.

By: Fully Trained Openreach ADSL technical Expert/HHT Gold User

Fully Trained Openreach ADSL technical Expert/HHT Gold User — Fri, 02 Mar 2012 22:26:50 +0000

There is clearly an issue with the training/development of alot of ADSL trained engineers throughout the company.Most other engineers i speak to are clearly Sync chasers.many do not check for DCN,SNR values within correct parameters,CRC or HEC errors.but if you do not have a full understanding of the infrastructure then you just simply cannot pass comment or judgement.granted you people who have full knowledge of the networking side of telecoms are well within your rights to try and act like you know but quite simply you do not.Steven you say you had the newest copper installed well congratulations but like alot of the ”new copper” that is installed in most of the residential or business premises that i work in in the City Of London,it is either star wired or just generally absolutely disgraceful i.e cheap thin ‘o.36′ copper/poor LJU’s.But the big fact of the matter is B.T’s network still consists of alot of Aliminium cable and due to the electrical imbalance over Ali (ADSL works by wrapping itself around the copper(simplified it for simple people) therefore with the testers that are given i.e JDSU or EXFO testers it is a physical impossibity to have a ”perfect” ADSL circuit.Thanks and Goodnight

By: Openpeeps

Openpeeps — Mon, 09 Jan 2012 18:11:21 +0000

David – see the replies you have already got on the openpeeps engineer site

By: David

David — Wed, 28 Dec 2011 16:01:10 +0000

Hi there,

I am keen to join as an Openreach engineer into the Sussex area, can any of your engineers advise of the best path?

I have 4yrs experience in IT Networking, supporting small companies with HP/DELL Servers, switches, routers, wireless technologies etc.

By: down trodden

down trodden — Sun, 20 Nov 2011 16:43:07 +0000

More than likely he was testing/commissioning the pre connected extensions you have and your service provider will being paying for this on a pre agreed arrangement.

By: Stephen

Stephen — Thu, 17 Nov 2011 10:20:07 +0000

Agreed, it is much more likely the engineer was trying to be helpful in this case. An example of one of the many good openreach engineers.

By: Steven

Steven — Wed, 16 Nov 2011 20:10:57 +0000

……In addition to my comment 124 – many intruder alarm systems have diallers to call a monitoring centres etc these are connected to the phone line and are very often unfiltered which can cause huge issues with digital service such as ADSL, the chap was more than likely checking for this.

By: Steven

Steven — Fri, 21 Oct 2011 17:57:47 +0000

Checking out your security system ? dont be a plonker mate all BT staff are CRB checked – we work in banks, building societies, jewellers etc, etc why on earth would he want to rob you ?. He was just obviously doing a good job for you.

By: New Customer

New Customer — Thu, 20 Oct 2011 09:46:51 +0000

Hi. I just had a visit from an OpenReach engineer to connect my phone up. He did that successfully on the ground floor and as I went upstairs to check the other connections, he enthusiastically bounded ahead of me and went, in succession into each of the rooms to check the connection. I did not ask him to do this but thought nothing of it – I had nothing to hide. However, as he was packing his stuff up he appeared to take a long hard glance at our security system. Perhaps I’m paranoid but was his enthusiasm to check all the sockets in the house just a ruse to check out the security system and identify entry points???

I wondered if anyone else had similar experiences?

I asked for his name afterwards