BT Losing Ground in Broadband Market
November 11th, 2006 by Stephen
We read yesterday:
BT hit by cheap offers in race to grab broadband customers. It seems that BT are upset that people offering free and cheap broadband are taking their market share, but I would suggest that if there is a problem with BT broadband numbers then the reasons might have more to do with the fact that this is a communications company that is entirely unable to communicate with its customers.
I sent this letter to BT 3 times and never once got so much as an acknowledgment of receipt from them. The letter itself was about their failure to communicate!
I predict more headlines like this one in the future.
