Comments on: Problems with BT Broadband (BT Suck!)

By: Adam

Adam — Wed, 07 Jul 2010 02:21:09 +0000

BT broadband have just informed me that as i have a home hub i have two phone numbers. Only one works if you are on the internet and that number is NOT free to call from another BT landline. My mum will not be happy when she gets her bill!!

Beware people

Not even the cheapest package

By: Adi Cowper

Adi Cowper — Sat, 01 May 2010 11:16:57 +0000

Im still having problems sending mail via mail services.
Had problem with SMTP authentication a few years back and BT did mail me explaining a fix which I eventually got to work by canceling all my pop3 accounts and reinstalling them.
New problem seems to be that mail.btinternet.com doesnt work as SMTP any more. Had exactly the same problem with customer services who asked if they could do a screen sharing session.
I politely asked if it was possible for him to share the screen with my 4 computers 3 handheld devices which where all similarly affected. I told him all the devices were set up correctly and that this problem whilst isolated had been clearly documented on the internet as a know problem.
He escallated my call when I continued to avoid screen sharing by stating I only had access to my pda at the time.
The technician offered me another smtp address that doesnt work.

It sounds to me like there is a deffinite problem that for whatever reason doesnt have a hard and fast solution. This may be why everyone is experiencing evassive bt support even at an advanced level.

By: Daniel Johnson

Daniel Johnson — Thu, 08 Apr 2010 16:12:30 +0000

I've heard a few problems with BT and other broadband providers - Luckily in this day and age we can compare broadband if we're not happy with the service, not like the old days when we were forced into 12 month contracts!

By: Jo

Jo — Mon, 09 Feb 2009 21:07:07 +0000

I have just got off the phone from an hour long call with BT as my service on my laptop, BT vision tv and sons playstation 3 keeps getting disconnected.

To cut a long story short BT said they thing the problem with the connection is that my homehub is next to a lamp causing interference and the faults with the three devices are unrelated. I said common sense would say it is connected to which he replied ‘BT doesn’t use common sense’ . . . . . . . I laughed so hard, just what I needed after wanting to throw the homehub out of the window……don’t think he was too amused though……needless to say as in most other peoples posts they still haven’t sorted the problem out and we left the call with them suggesting instead of using wireless I keep my laptop connected with the ethernet cable for the next 48hrs. . . . . I explained that as the broadband box was in my hallway and I didn’t feel that I should only be able to use my internet sat on a cold draughty floor that wasn’t a viable option….he said I wasn’t prepared to explore all possible avenues of troubleshooting.

I will be looking for a new supplier first thing in the morning!

By: pete

pete — Sun, 21 Sep 2008 13:56:50 +0000

i have had bt for around 18 months. i pay for “upto 8mb” download but was told my line would not support 8mb because of how far i live from the exchange but i should recieve around 3/4 mb. i actually got arround 850kb but out of lazyness Put up will it. as i started to use it more my wireless hub started playing up i phoned the tech line and spoke to a woman in dubia who spoke really poor broken english and after 1 and a half hours on the phone all i was suggested to do was unplug the hub for 10 mins and reconnect. this has been the same for the last 6 months. also during peak hours the speed suffers even more and im lucky if i get dial up speed. i had enough last week and phoned bt to cancel the service saying how unhappy i was and how bt was not supplying the service i was paying for and kept on being told about the distance i lived from the exchange. i told them i wanted to cancel the service and was told i had renewed the contract term and when i ask how, i was told that i had received a line discount on the bill which systematically renew my term and was held untill 12months was up to which i told them their fortune using a few colourful expressions. i have now ordered virgin broadband which comes in a few days.

I WILL NEVER USE BT FOR AN ISP EVER AGAIN.

NOW IF YOUR THINKING OF GOING TO BT TO USE ONE OF THE HOME HUBS. PLEASE DONT DO IT!!!! ALSO KEEP AN EYE ON YOUR BILL IF YOU ALREADY ARE USING BT THEN WATCH FOR DISCOUNTS CREEPING IN ON THE BILL BECAUSE THERE’S A CATCH. THEY TRIED NOT TO RELEASE ME FROM THE SERVICE

TAKE CARE ALL
PETE

By: Toito

Toito — Thu, 04 Sep 2008 08:40:57 +0000

BT wenbsite : a joke
They have a complaint form on their website in which an email adress is mandatory.
BUT there is no way you can type in the “@” and there is no way you can paste your address in.

By: kevin galvayne

kevin galvayne — Wed, 20 Aug 2008 23:38:38 +0000

I have one thing to say….. sky, O2/BE or an enta supplier bt are just a waste of space even after a new line I still have an unsable aliminium connection grrrrrrrrrrrrrrrrr oh well better than 25 quid

By: Cassie

Cassie — Sat, 12 Jul 2008 14:54:53 +0000

It was BT where I used to work and even as a business customer it was hard to get the phone answered and problems resolved.

Sadly I now am on the receiving end of BT at home. I’ve lived there five weeks and the internet connection has been unreliable, with random dowtime for no apparent reason. At the end of BT barred our account ‘accidently’, told us we needed to wait eight days to get it reinstated. When this deadline came and went they then said we needed to wait at least 24 hours before phoning them back, and that was almost a week ago with no Internet service resumed.

If it wasn’t that it is a shared house and not my account to cancel I would be back with Virgin in a heartbeat.

By: Lisa Fleming

Lisa Fleming — Tue, 03 Jun 2008 11:48:17 +0000

I am totally sick of BT. I certainly won’t stay with them as far as broadband go. this is the 4th or 5th time the email sending has gone down. Do they give a toss NO! More interested in trying to wow the public with their flashy television adverts!!
bt broadband 535 authorization failed (#5.7.0) AGAIN

Come on BT where the heck is the British in telecom – before the rest of the country deserts you!

I’d been with tiscali for 5 years not once did I have a problem!

Uswitch – oh yes I am!!

By: Ray Girvan

Ray Girvan — Thu, 27 Mar 2008 12:55:41 +0000

> Anyway hope this helps someone

I can confirm it works (I just found, via Googling, the same fix).

I had the same experience as Stephen, though. BT Broadband told me categorically that it was impossible to have my own domain in the From: field – even when I mentioned that I’d heard (I didn’t know how at the time) that it was somehow possible to do it by whitelisting specific addresses.